Legal
Privacy Policy
Effective Date: April 4, 2026
1. Introduction
Recall Systems("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, phone number, and business information submitted through our contact or booking forms
- Customer and lead lists you voluntarily upload or provide to us for use in our AI calling campaigns
- Communication records, including emails, messages, and call recordings related to your account
- Billing and payment information processed securely through third-party payment processors
2.2 Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, links clicked, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
- Information from advertising platforms (Meta, Google, TikTok) in connection with ad campaigns we manage on your behalf
- CRM and GoHighLevel data synced as part of our service delivery
3. How We Use Your Information
We use the information we collect to:
- Deliver, operate, and improve our AI calling and appointment-setting services
- Process bookings, payments, and service agreements
- Communicate with you about your account, service updates, and support requests
- Conduct AI-powered outbound and inbound calling campaigns on your behalf using customer data you provide
- Run and optimize paid advertising campaigns on platforms including Meta and Google
- Comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA)
- Detect, prevent, and address fraud, abuse, or security incidents
- Send marketing communications where you have given consent or where permitted by law
4. TCPA Compliance & AI Calling
Recall Systems operates AI-powered calling systems on behalf of our clients. We take TCPA compliance seriously. When conducting calling campaigns using your customer data:
- We require clients to confirm they have an established business relationship (EBR) with all contacts in their database, or that contacts have provided prior express written consent to receive calls and texts
- We honor all do-not-call (DNC) requests promptly and maintain suppression lists
- All AI-powered calls are conducted in compliance with applicable federal and state telemarketing laws
- Clients bear responsibility for ensuring their customer lists comply with applicable consent requirements before submission to us
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: GoHighLevel (CRM and funnel platform), Retell AI (AI calling infrastructure), payment processors, and hosting providers — solely to deliver our services
- Advertising platforms: Meta, Google, TikTok, and similar platforms when managing ad campaigns on your behalf
- Legal compliance: When required by law, subpoena, court order, or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of company assets, with appropriate confidentiality protections
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Customer contact data you provide for calling campaigns is retained only for the duration of the active engagement and deleted upon written request or account termination.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to analyze site traffic, personalize content, and support advertising functions. You may control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality. We use pixels from Meta and Google for ad performance tracking and retargeting purposes.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-out: Opt out of marketing communications at any time by replying STOP to any text or clicking unsubscribe in any email
- DNC: Request to be added to our internal do-not-call list
To exercise any of these rights, contact us at privacy@recallsystems.com.
9. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: